Change takes time. I’ve come to realize that making changes within any educational context is a time-consuming endeavor. This is true for the educational conference context as well.
2015 is the first year that we’re implementing all online registration and payment for both the fall conference and MinneTESOL membership. We are using a program called Wild Apricot that offers a lot of functionality. However, I’m starting to feel like the program was not built with organizations like ours in mind. It is not uncommon for administrative staff to register and pay for teachers at a school to attend the conference. I don’t know that this process has ever been without its fair share of issues, but this year seems especially problematic for these groups. Whether it’s invoice issues or not being able to access member accounts because admin staff often aren’t members themselves, I’ve been spending a good part of the last week troubleshooting.
A couple of things have come to mind as I’m going through this process. First, I’m thankful for my experience in customer service. It seems that my days in retail were not good for nothing. That being said, I’m not getting paid for this service, and it is sometimes difficult fielding the issues with tact and grace. Also, growing pains are part of the deal. Yes, our registration software has some issues. Yes, some people will get irritated with our move to online registration and payment. But, I think it’s part of the territory. The conference and organization have grown a lot in recent years, and I think we’re headed in the right direction. From a community standpoint, if we can approach a time when information is widely and easily available to teachers, administrative staff, and anyone else interested in learning more about our conference and organization, we’re on the right track.
I think we’ve come a long way in the last few years, and we’ve still got some growing to do. I think there will come a time when people will appreciate the efforts everyone involved with the conference and professional organization has made toward updating and making what we do more accessible. I think there will come a time when the new technology and changes we introduce won’t seem so scary. Changes and adaptation take time.
Sometimes I have to remind myself to be patient.